This Privacy Policy explains how Strela LLC (“Strela,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you use strela.us, our customer portal/personal cabinet, and related services (collectively, the “Services”). Strela’s primary place of operations is the United States, but customers may be located in any country. This single Policy is intended to apply globally, with jurisdiction-specific sections where required.
1) Who is responsible for your data (Controller)
Strela LLC is the controller (or “data controller” / “volodilets personal data,” where such terminology applies) for the personal information described in this Policy, unless otherwise stated.
United States
Strela LLC 1618 East Ayre Street, Newport (Wilmington), Delaware 19804-2542, USA
We collect information from (A) you, (B) your device/browser, and (C) partners involved in logistics and service delivery.
A. Information you provide
Account and contact data: name, email, phone number, client/account identifiers, and login credentials.
Shipping, fulfillment, and service data: sender/recipient names, addresses, phone numbers, package details (weight/dimensions), item descriptions, declared value, invoices/receipts, delivery preferences, tracking-related notes, support requests, and claim/insurance details.
Purchase-assistance data (if you request it): product links, item specifications, quantities, price/merchant details, and instructions needed to fulfill your request.
Identity / passport data (not always): we may request government-ID/passport details (and, where necessary, a copy/scan) only when required for customs clearance, recipient verification, carrier/partner requirements, or claim/insurance handling. We request the minimum necessary and apply enhanced access controls.
B. Information collected automatically
Device/usage data: IP address, browser type, device identifiers, operating system, pages/actions, timestamps, and referring URLs.
Carriers, warehouses, fulfillment partners, customs brokers/agents, and other service partners may provide tracking events, delivery confirmations, exception details, and related operational data.
3) How we use information
Provide and operate the Services (account administration, shipping, fulfillment, tracking, claims handling, customer support).
Process transactions and maintain business records (billing, accounting, confirmations).
Communicate with you (service notices, shipment updates, security alerts).
Send marketing communications where permitted and where required consent has been obtained (see Section 8).
Prevent fraud, abuse, and security incidents; enforce terms and protect our rights.
Comply with legal obligations (tax/accounting, customs, export/import rules, and lawful requests).
Improve the Services (analytics, troubleshooting, performance, and feature development).
4) Legal bases for processing (EEA/UK/Switzerland)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal data only where we have a valid legal basis, such as:
Performance of a contract (to provide the Services you request).
Legal obligations (e.g., tax/accounting and customs requirements).
Legitimate interests (e.g., security, fraud prevention, service improvement), balanced against your rights.
Consent (e.g., certain marketing and cookies where required by local law). You can withdraw consent at any time.
5) How we share information
We may share personal information with the following categories of recipients, in the minimum amount necessary for the purpose:
Service providers (processors/vendors): hosting, security, analytics, communications tools (email/SMS), customer support tools, and payment processors.
Professional advisors: auditors, legal counsel, and consultants (as needed).
Authorities/law enforcement: when required by law or where necessary to protect rights, safety, and security.
Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets (subject to appropriate protections).
No sale for money. We do not sell personal information for monetary consideration.
No cross-context behavioral advertising “sharing” (unless we explicitly update this Policy). We do not share personal information for cross-context behavioral advertising unless we explicitly tell you otherwise in an updated Policy and provide required choices.
6) International data transfers
Because we operate internationally and use global vendors and partners, your information may be processed in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers (for example, contractual protections).
7) Data retention
We keep personal information only as long as necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations (including accounting and customs), resolve disputes, and enforce agreements.
Identity/passport data (when collected) is retained only as long as needed for the specific purpose (e.g., customs/verification/claim) and then deleted or access-restricted unless a longer retention period is required by applicable law.
8) Email/SMS communications (service vs marketing) and opt-out
A. Service (transactional) messages
We may send service messages by email and/or SMS that are necessary to provide the Services (e.g., shipment status updates, confirmations, security alerts, operational notices). These messages are not intended as marketing.
B. Marketing messages (promotional email/SMS)
Where local law requires consent for marketing messages (including promotional SMS), we will obtain the required consent before sending. Marketing content may include promotions, discounts, service announcements of a promotional nature, and offers.
C. How to opt out
Marketing SMS: reply STOP (or follow the instructions in the message), or email info@strela.us with subject SMS Opt-Out.
Marketing email: use the unsubscribe link (if present) or email info@strela.us with subject Email Opt-Out.
You may still receive essential service messages related to your account and shipments.
9) Cookies & analytics
We use cookies and similar technologies to operate the site, remember preferences, support security, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain functionality.
10) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11) Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.
12) Your rights (jurisdiction-specific)
A. EEA/UK/Switzerland (GDPR/UK GDPR)
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.
B. Ukraine
Under Ukrainian law, you may have statutory rights regarding your personal data (including access and other rights defined by applicable legislation). You may also be able to contact the Ukrainian Ombudsman (the Authorized Representative of the Verkhovna Rada of Ukraine for Human Rights) regarding personal data protection matters.
C. United States (state privacy rights, including California)
Depending on your state of residence, you may have rights to access, delete, correct, obtain a copy of your data, and opt out of certain processing (such as targeted advertising, “sale,” “sharing,” or certain profiling as defined by state law). California residents may have additional rights under the CCPA/CPRA.
D. How to exercise your rights
Email info@strela.us with subject Privacy Request and include: (1) your name, (2) the email/phone used with Strela, (3) your country and (if applicable) state of residence, and (4) your request type (access/delete/correct/opt-out, etc.). We may need to verify your identity before completing certain requests.
13) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date indicates when changes were made. Continued use of the Services after an update means the updated Policy applies.
14) Contact
Strela LLC
US: 1618 East Ayre Street, Newport (Wilmington), Delaware 19804-2542, USA